Member App FAQ

This FAQ is for customers of gyms using the PushPress Member App. PushPress is a gym management software that helps gyms and their clients.

Cool app, bro. What does it do?

Our Member Portal App allows you to access any gyms that you are part of in the PushPress network. You will be able to manage your account at each gym, individually. For each gym, you will be able to manage your contact information, update billing information, access your signed documents and attendance history, as well as register for classes and events

How can I create an account?

You can only access the Member Portal App if you already have a profile in a gym’s system. You will not be able to create a profile in-app. Instead, visit your local PushPress gym and sign up

How can I cancel my account?

Account and membership cancellations can only be done by the gym’s staff. Reach out to your gym staff to make any changes to your existing plans.

How do I change my username/password

If you are logged into the app, go to Profile > Info > Username/Password. Hit the pencil icon to update your username and/or password.

I forgot my password. How can I reset that?

If you cannot log in, click on the “Forgot Email / Username” or “Forgot Password” link.

How do I update my billing or personal information?

Once logged into the app, go to the “Profile” tab. There you can edit your personal or payment information by clicking on the pencil icon.

Can I delete my credit card on file?

No. You will need to contact the gym staff to have your billing information removed from the system.

I belong to multiple gyms, but can’t access both. How do I do this?

On login, you should be able to select which gym you want to access. If you do not see the gym listed, contact staff at that gym to ensure your information is correct. As a note, you will need to use the same email address for all gyms, in order to access those gyms with the same login.

How do I update my profile picture?

Easy. Once logged into the app, select ‘Profile’. Then click on the camera icon next to your headshot. You will have the option to upload a picture or take a photo.

How do I manage family members on my account?

All family members with linked profiles at the same gym will be able to access each other’s accounts in the Member Portal App. Once logged into the app, you will be able to see all linked accounts. Click on the account you want to manage. If you do not see a family member’s profile listed, contact gym staff to make sure the accounts are correctly linked in the system.

Can I delete my profile?

No. You will need to contact the gym staff to delete your profile.

Can I access my attendance history?

Yes! Go to Profile > Attendance. All of your check-ins will be listed in order, beginning with the most recent check-ins at the top. If you need to download your attendance history, click on the icon on the bottom right of the screen. You will be able to set the date range, as well as specify what email address the attendance history should be sent to.

How does waitlist work?

If a class is full, you can put your name on the waitlist. You’ll be asked to set your notification preferences. If a spot opens up according to your notification preference, you will be sent a notification via text or email, that you have been given the spot. You will be automatically registered for the class.

Can I see who else is reserved for a class?

Yes. Click on any class on the schedule and swipe up on your screen. You will see additional class details, as well as anyone who has registered for this class.

Do I get notifications?

Yes, but not yet. Push notifications are not live yet. Once this is live, you will be able to manage your notification settings under the ‘Settings’ tab.

I can’t register for a class. Help!

Check with the gym staff. You might not be able to register for classes for any of the following reasons:

  • You have exceeded the number of classes you can register/check-in to.
  • Your membership plan is overdue.
  • Your plan does not allow for check-ins to this specific class
  • The class is full. In these cases, join the waitlist.
  • You are trying to register outside of the class’s registration window.