Customer Success Specialist

Customer Success

ABOUT YOU

Can you problem solve?

Can you respond to questions with GIFS only to get your point across?

Do you have a sense of humor?

Have you had experience running a gym?

Are you articulate and analytical?

Did you workout this week?

If you answered yes to all of the above, you could be a great fit for joining our customer success team, please continue.

JOB RESPONSIBILITIES:

• Use a variety of tools to communicate with clients, including chat, email, Facebook, and video
• Educate clients on how to use the software
• Help clients solve business problems with the software
• Assist clients with correctly setting up their system
• Troubleshoot bugs and effectively communicate with the success team

SKILLS

• Proficiency in English. Strong written and verbal skills required
• Detail-oriented
• Comfortable with managing an evolving technology stack for communications and a CRM
• Have an analytical approach for identifying bugs and solving problems
• Be resourceful in finding creative solutions and managing client expectations.
• Reliable and dependable

EXPERIENCE

• 1-2 years of customer service experience
• Proficiency with a technology stack for communications

• Owned or managed a fitness facility

WHAT YOU GET

• The ability to work in a rapidly growing company, in an evolving industry.
• Be part of a team of scrappy and hard-working individuals
• The ability to work in a company that has years of experience building remote teams long before covid