Your Staff Aren't Why Nothing Gets Delegated
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Key Takeaways
- Log It As You Go Walk your last seven days and write down every time you opened Core or the Staff App. A voice note on your phone beats sitting down with a blank page.
- Sort Before You Delegate Every task lands with the coach, the front desk, or you. Naming the role first is what stops all of it escalating back to you anyway.
- Put Two Dates On It One to train the person, one to watch them run it unassisted. "Yeah, I know how to do that" is not verification.
- Nobody Finishes This Fast Zach admitted on the call that most of his own procedures are still in a binder. Ten commonly hoarded tasks come pre-filled so you start somewhere.
About this Resource
Delegation doesn't usually fail because the staff are careless. It fails because the only copy of the procedure is in the owner's head, so there is nothing for anyone else to pick up.
We hosted Zach Forrest and Greg Buck in August 2026 for a webinar on training a team on PushPress. Zach has owned seven gyms and now runs Work Ethic CrossFit in Kansas City; Greg has owned his for twelve years and runs two locations outside Chicago. The question that came up most was the simplest one: what do I hand off first? This worksheet is the answer they gave, pulled straight out of that session.
Three steps. Log every admin task you touch over seven days and how often you touch it. Sort each one into coach, front desk, or owner. Then put a training date and a separate verification date on every handoff, because verification is the step owners skip. Ten of the most commonly hoarded tasks are already filled in.
These are the roles Zach and Greg run at their own gyms, not a generic org chart. Zach was also honest on the call that plenty of his own procedures are still in a binder waiting to be typed up.
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