Turn a Cancellation Into a Five-Star Review
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Key Takeaways
- Ten Questions, One to Five Coaching, community, price, onboarding, programming — scored, so you can compare exits instead of trying to remember them.
- Every Score Has a Next Move A 1–3 tells you what to audit this week. A 4–5 is your cue to ask for the Google review while they still feel good about the place.
- The Question After the Question Any low score gets one follow-up — what would have made this a 5? — and that is usually where the real reason shows up.
- Ask One to Three, Not Ten Pick a few per conversation, log the score and a one-line note within 24 hours, then read the file monthly for patterns.
About this Resource
Omar Kadi runs Glory Martial Arts across four New York City locations with no contracts and no cancellation fees. Anyone can quit any time — his reasoning being that he is confident in his product and has no interest in holding someone in who does not want to be there.
In August 2026 he walked us through what happens when they do: a cancellation form, ten questions on a 1–5 scale, and a read of the answers before anyone's membership gets touched. We pulled the questions out of that session and added the follow-up move for each score.
That second part is where the form earns its keep. 1–3 is a signal to audit something specific this week. 4–5 is permission to ask for the Google review, and Omar only asks when the scores say he earned it.
Ready When You Are
Enjoy no long-term contracts, no hidden fees, and a platform that adapts to any fitness specialty.
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