Member Experience & Retention

Your Gym Newsletter Doesn't Have To Suck: Three Formats That Never Run Dry

Liz Childers
Liz Childers
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Published

September 24, 2022

· Updated

September 21, 2026
Your Gym Newsletter Doesn't Have To Suck: Three Formats That Never Run Dry

TL;DR

  • Newsletters die because owners run out of things to say, not because they write badly.
  • Rotate three formats forever: one named member's story, a monthly gym-wide stat sheet, and one core value shown through a person living it.
  • Send monthly with something to learn in every issue, and keep offers to about 20%.
  • Cut anything that could have run in another gym's newsletter. That it is about their gym is the only reason members open yours.

Most gym newsletters die for the same reason. Not because the owner stopped caring, but because they ran out of things to say by issue three.

The fix is not better writing. It is having three formats you can rotate forever, so "what do I put in it" stops being a question you have to answer from scratch every month.

Members read gym newsletter

What to put in a gym newsletter

This question came up on a recent PushStart webinar with Dave Kovar, who runs eight martial arts academies in Sacramento and has coached school owners through Kovar Systems since 1994. A gym owner in the chat asked what kind of education belongs in a newsletter and how often it should go out. The answer that came back was more useful than the usual content-calendar advice, and it comes down to three repeatable formats.

Three formats, rotated: one member's story with a name on it, a short stat sheet of gym-wide numbers, and one core value shown through a person actually living it. Monthly, something to learn in every issue, offers kept to about a fifth of the thing. Run those three on rotation and you have a year of newsletters you never have to invent.

  • Member story. One person, named, with where they started and where they are now. Beats a statistic because it shows a member what is possible for someone like them.
  • Stat sheet. Three or four gym-wide numbers, no commentary. PRs hit, total check-ins, Committed Club count. Roughly fifteen minutes to assemble.
  • Core value in action. One value, one coach or member living it, two paragraphs. Teaches culture through a person instead of a wall poster.

1. One member's story, told properly

Kovar's first answer was to share victories. Not a list of them. One, with a name and a shape.

His version sounds like this: here is Joyce. Joyce started with us six months ago. Here is what she was dealing with when she walked in. Here is where she is now.

The reason this beats a statistic is that a statistic tells your members something is possible and a story tells them it is possible for someone like them. It also does something quieter and more valuable: it reminds people that progress is happening all around them, which makes them more likely to notice their own.

One story per issue is enough. Ask the member first, and let them read it before you send it.

If you run these long enough, collect them. A binder of member stories in your lobby does more in a sales conversation than any brochure you could print.

2. The monthly stat sheet

This one is a format worth stealing outright: a short report card for the whole gym, sent every month.

How many PRs were hit in class this month. How many total check-ins. How many people are in the Committed Club. Three or four numbers, no commentary.

What makes it work is that it is about progress and it is about the things your gym has decided actually matter. Members read their gym's numbers the way they read a scoreboard for a team they are on, and it takes about fifteen minutes to assemble if your software tracks any of it.

Pick numbers that go up when the community is healthy, not numbers that go up when you sell more. Total check-ins, PRs hit, members who trained four or more times a week, attendance streaks, new members welcomed, class attendance at your weakest time slot. Revenue is not a member-facing number and putting it in reads exactly how you would expect.

Use the same three or four every month. The value is in the comparison, and you only get a comparison if you stop changing what you count.

3. One core value, lived by one person

This is the format most gyms never try, and it is the one that does the most work.

Take a single core value and show someone living it. If one of your coaching values is "walk the walk," write two paragraphs about what Coach Ben does for meal prep on Sunday heading into the week. That is the entire piece.

The point is not the meal prep. It is that your members learn what your gym believes by seeing it in a person rather than reading it off a wall. Do this every month and new members arrive into a culture that current members can already articulate, which makes onboarding them dramatically easier.

If you have not written your values down yet, start with your mission statement, then look at how culture actually gets built day to day.

How often should you send it?

Monthly, with education in every single issue. If it goes out monthly, there is no version of the calendar where you can afford to skip the teaching part.

Pick the cadence you can actually hold. There is nothing worse than launching a "monthly" newsletter and sending the second one in March. If quarterly is what is realistic right now, send quarterly and be right about it.

Kovar's advice to the owner who asked was blunt, and it applies to the whole thing: done is better than perfect. Pick a format, send it, and figure out the rest by doing it.

The 80/20 rule still applies

Most of your newsletter should be content, but it is fine to sell. Skills session coming up? Link it. Apparel overstock? Put a code in. Your members like your gym and are looking for reasons to support it.

Roughly 80% content, 20% offers. Local businesses are also worth a conversation here. Plenty of activewear, supplement and equipment brands will offer your members a discount in exchange for the placement.

Partner product offers in gym email

Do not rely on the email alone

The newsletter arrives by email. That does not mean anyone saw it.

If your gym management software sends member SMS, drop a one-line text saying it landed. Post a teaser to your social feed. If your email tool can resend to non-openers after a couple of days, turn it on. None of this is clever, and all of it roughly doubles how many people read the thing you already wrote.

Text members about gym newsletter

Why this matters more than it sounds like it does

A newsletter looks like a marketing chore. It is closer to a retention tool.

Members who understand why your gym does what it does are the ones who stay through a rough month, and they are the ones who absorb new members into the culture instead of watching it get diluted. Every time you sign somebody up, that person has to assimilate into something. The clearer your existing members are on what that something is, the less work that takes.

It also happens to be where a lot of your seasonal messaging belongs. If you are getting ahead of the holiday attendance drop, the newsletter is where you tell people what maintenance looks like before December makes the decision for them.

What to leave out

Most newsletters do not fail because something is missing. They fail because of what got added to fill space.

  • Generic wellness content. "Ten ways to eat more vegetables" is available everywhere and signals nothing about your gym. Every issue of it trains members to skip the next one.
  • Reposted articles with no point of view. If you share something you did not write, say why it is in there and what you think about it. A bare link is filler with extra steps.
  • Anything you had to chase someone for. Guest contributions sound great and die on the vine. If the newsletter depends on a person outside your building, it will miss a month, and a missed month is how newsletters end.
  • More than one ask. A newsletter with four offers in it is a flyer. Pick the one thing you actually want people to do.

The test is simple: could this paragraph have appeared in any other gym's newsletter? If yes, cut it. The whole reason a member opens the thing is that it is about their gym.

Frequently asked questions

What should a gym newsletter include?

Rotate three formats: one member's story told with a name and a before-and-after, a short monthly stat sheet of gym-wide numbers like PRs and total check-ins, and one core value shown through a specific person living it. Add offers at roughly 20% of the total.

How often should a gym send a newsletter?

Monthly is the standard, and every issue should carry something educational. The more important rule is picking a cadence you can sustain. A reliable quarterly newsletter beats a monthly one that stops in month three.

What makes a gym newsletter worth reading?

Specificity. Named members, real numbers from your gym, and a coach doing a concrete thing. Generic wellness content is the fastest way to train members to ignore the email.

How do I get more members to read it?

Do not treat email as the only channel. Text members that it landed, tease it on your social feed, and resend to people who did not open it after a couple of days.

In summary

Stop treating the newsletter as a content problem. Pick three formats, rotate them, and send on a cadence you can hold.

One member's story. One stat sheet. One value, lived by one person. That is a year of newsletters you never have to invent from scratch, and it does more for retention than most of what you are already doing.

If you want more on the storytelling side, this is how to capture a member story well. And if the newsletter is part of a bigger communication push, email marketing for gyms covers the rest of the stack.

Liz Childers

Liz Childers is the Head of Content at PushPress. She loves to find new ways to connect with audiences, and is excited to help gym owners improve their processes so they can focus on building their gym community.

Liz Childers

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